Our members often tell us that their breast cancer diagnosis made them feel isolated and alone. At these times, we know how valuable it can be to simply be able to pick and the phone and talk. The reassurance of a voice on the end of a telephone can go a long way.
In early March, we extended our Helpline hours to 9.00 pm (Australian Eastern Standard Time) on Tuesday and Thursday. So if you’re at work or busy with children during the day, you can now connect with us outside of business hours.
BCNA’s Helpline is available to support everyone affected by breast cancer, at any stage in their journey. Whether you’ve just been diagnosed or you’re supporting someone else through a diagnosis, the Helpline team can provide you with information about breast cancer and issues that may be concerning you.
The team can also talk to you about concerns that you may be experiencing because of your breast cancer diagnosis, and can refer you to supports available to assist you.
You can contact our Helpline team on 1800 500 258 between 9.00 am and 5.00 pm on Monday, Wednesday and Friday, and between 9.00 am and 9.00 pm on Tuesday and Thursday. Out of hours you can leave a voicemail and we’ll call back when we’re next open.
Calls are free from landline phones anywhere in Australia. Callers using mobile phones pay a rate that is determined by their mobile service provider.
If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service and ask to call Breast Cancer Network Australia on 1800 500 258. If you need an interpreter, phone 13 14 50.
Please note that BCNA’s office will observe daylight saving time until Sunday 2 April.